Effective Date: May 12, 2025

A Note From Our Team

At Monelli Shoes LLC, the satisfaction of our customers is our highest priority. We work hard to process and ship orders as quickly as possible while maintaining high standards of service and quality.

Please note that processing times and carrier delays may occasionally affect delivery schedules. We appreciate your patience and understanding.

Order & Shipping Confirmation

After placing your order, you will receive an email confirmation containing your order number and shipping details.

Please ensure your shipping address is accurate before submitting your order, as we may not be able to modify shipment details once an order has been processed.

Orders generally require 1–2 business days for processing before shipment.

Once your order has shipped, you will receive a shipping confirmation email that includes tracking information.

In some cases, orders may arrive in multiple shipments.

Where We Ship

We currently ship throughout the United States, including:

Continental U.S.
Alaska
Hawaii
U.S. Territories

We do not currently ship to APO/FPO addresses.

Shipping Costs

We ship orders using trusted carriers such as USPS and UPS.

Standard Shipping

Orders over $99.00 qualify for FREE Standard Shipping within the Continental United States.
Orders below $99.00 are charged according to carrier rates and destination.
Standard delivery typically takes 5–7 business days after shipment.

Expedited Shipping

Expedited shipping options may be available for eligible U.S. addresses during checkout.

Delivery times are estimates and are not guaranteed due to potential carrier delays.

Delivery Issues

If a carrier is unable to deliver your package and provides redelivery or pickup options, it is your responsibility to coordinate directly with the carrier.

If a shipment is returned to Monelli Shoes LLC because delivery could not be completed, the customer may be responsible for any reshipping costs.

Incorrect Address

Customers are responsible for providing an accurate shipping address at checkout.

If a package is returned to us because of an incorrect address provided by the customer, we may:

a) Refund the product cost (excluding shipping fees), or

b) Reship the order after payment of applicable shipping charges.

If a package is lost due to an incorrect address and is not returned to us, Monelli Shoes LLC cannot be held responsible for the loss.

Taxes

Applicable sales taxes will be calculated based on the shipping destination and displayed during checkout.

Return Policy

We want you to be satisfied with your purchase.

Return Eligibility

Most footwear and accessories may be returned within 30 days of delivery if they meet the following conditions:

Unused and unworn
Original packaging included
Original tags attached
Free from damage, stains, or signs of wear

Non-Returnable Items

The following items cannot be returned:

Worn or used footwear
Products without original packaging
Gift cards
Clearance or final-sale items
Customized or personalized products

Gifts

If an item was purchased as a gift and shipped directly to you, you may be eligible to receive store credit for the approved return value.

Shipping Fees

Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Return shipping costs may be deducted from your refund where applicable.

Return Process (U.S. Customers)

To initiate a return:

Contact our support team at info@monellishoes.xyz
Include:
- Order number
- Product name(s)
- Reason for return

If your return is approved, we will provide return instructions.

Return Address

Monelli Shoes LLC – Returns Department

6603 Tottenham Rd

Louisville, KY 40207

United States

Customers are responsible for ensuring returned items are properly packaged.

We are not responsible for returns lost or damaged during transit.

Damaged Shipments

If your order arrives damaged:

Take clear photographs of:
- The product
- The packaging
- Any visible damage
Email the photos along with your order number to:

info@monellishoes.xyz

Claims should be submitted within 48 hours of delivery.

Failure to provide sufficient evidence may affect eligibility for replacement or refund.

Late Returns

Items returned more than 30 days after delivery may not be eligible for a refund.

Exchanges

We currently do not offer direct exchanges.

If you need a different size, style, or product, please return the original item (if eligible) and place a new order.

Receiving a Refund

Once your return is received and inspected:

Approved refunds will be issued to the original payment method.
Processing typically takes 5–10 business days.
Shipping fees are generally non-refundable.
You will receive an email confirmation once the refund has been processed.

Vendor Fulfillment

Some products may be shipped directly from our fulfillment partners. In such cases, necessary shipping information may be shared with the partner solely for order fulfillment purposes.

Contact Us

Monelli Shoes LLC